Frequently Asked Questions
Airports
When taking the shuttle from Rochester to MSP, we recommend taking a shuttle that will arrive at your terminal at least 2 hours prior to a domestic departure and 3 hours prior to an international departure. Trips taken with less time are done so at your own risk of missing the flight.
When taking a shuttle from MSP to Rochester, we recommend scheduling a shuttle that is at least 30 minutes after your flight arrival for domestic arrivals and 60 minutes for international arrivals.
Terminal 1 (Lindbergh) – Our check-in counter is in the ground transportation atrium.
1. From the baggage claim level, take the elevator or escalator down one floor to the tram level. Once you are on the tram level, walk straight ahead following the signs for “TAXIS – HOTEL SHUTTLES.”
2. At the airport information desk, turn right, and walk about 50 feet to the elevator or escalator, and go up one level to the ground transportation atrium. (You will make the right turn once you pass the underground Delta Check-in counters.)
3. Look for our check-in counter with the sign “Rochester Shuttle.”
4. Please check in with our agent at our check-in counter. If there is no one at our counter, please have a seat and our driver will check you in shortly before departure.
5. DO NOT take the tram past the information desk or follow signs for the Silver Ramp. Our desk is not located in that area.
Terminal 2 (Humphrey)
1. When you are ready for pickup, proceed out door #6 of the terminal and cross the street to the Ground Transport Center. During inclement weather go up one floor and take the sky way across to the parking ramp then back down one floor to Ground Transportation.
2. The shuttle should arrive shortly before your scheduled pickup time and will clearly state “Rochester Shuttle Service” on the side.
Charters & Tours
If you miss your scheduled shuttle, you may take the next one with available seating at no extra charge. If you miss the last shuttle of the day, please contact us so we can reschedule you for the next morning. Immediate transportation may be available, at your expense, via taxi, private van, and car rental.
The Shuttle pickup/drop off area is the North Entrance Taxi and Shuttle area by the J.W. Marriott between Nordstrom’s and Sears. Click Here for a Google map to the pickup/drop off location.
We pick-up and drop off at most Rochester hotels, St Mary’s Hospital, Methodist Hospital, and various other locations.
We allow one piece of checked luggage, a carry-on, and a purse or briefcase per person. Any pieces over this are allowed at a charge of $15 and subject to space availability. Pet carriers, golf clubs, skis, etc. count as a piece of luggage. Call ahead with any questions or concerns. If you need to transport more luggage than allowed, you may be asked to purchase additional seat(s) to guarantee space for your luggage or book a private ride.
We do not provide car seats, but you are welcome to bring your own car seat for use in our vans.
We do allow dogs and cats if they are in a pet carrier. There is no additional charge for the pet carrier, but it does count as one of your pieces of luggage (see above for our luggage policy). Large pet carriers are allowed subject to space availability. Please call ahead if you have a large pet carrier to verify that space is available. Service dogs are allowed without a pet carrier.
Click here to view our current Schedules.
It is not mandatory; however, it is advised to wear a mask while on board for your own protection.
Please feel free to tip your driver for quality service. We recommend a similar amount to other service industry workers (20%- 25%).
General Questions
We offer home pickup and drop-off within Rochester city limits for a $15 service fee.
Med City Taxi, Rochester’s favorite taxi service, and Yellow Cab, and Rochester’s oldest cab service will assist with home service to ensure we stay on schedule.
Microtel Inn & Suites at 4210 Hwy 52 North has parking available at a charge of $4 per day with a maximum of 14 days. Please register and pay at the front desk of the hotel prior to departure.
We also offer limited short-term parking at our Rochester Office. Call and ask for availability.
Reservations are required to guarantee service. Walk-ups at MSP are welcome pending seating availability.
Flight information including date, flight arrival/departure times, airline, and the flight number
Cell phone number (so we can contact you at the time of travel if necessary)
Email address so we can send you an email confirmation
Credit card information
Click here to see our current Rates.
We accept Cash, Pre-Paid Tickets, Visa, Master-Card, Discover, and American Express.
(Please note: Some debit cards will place an additional amount on hold in addition to fare. This fee will be refunded to you after the completion of the trip.)
Cancellations 12 hours prior to your scheduled shuttle departure are eligible to be refunded. Any refunds due will be processed within 3 business day of the cancellation date. Credit card refunds may take several days to post to your account after processing. Cancellations less than 12 hours before your scheduled shuttle time will be turned into “open” reservations which can be used any time in the future.
Phone calls and online reservations can be made 24/7. We are here for you.